Return Policy

Cancellation, Return & Refund Policy

InTrainSim & AA Rail Sim

This Policy applies to digital products, software add-ons, licenses, downloads, updates and related services supplied by TechAnagha LLP through InTrainSim.com, AARailSim.com, the InTrainSim Windows App and related services.

InTrainSim.com is the new official domain of the platform previously available as IndianTrainSim.com.

We provide downloadable software add-ons and 3D simulation content primarily designed for Train Simulator Classic on Windows PC.

1. Digital Products and Final Sale

All products are digitally delivered. No physical goods are normally shipped or eligible for physical return.

Due to the immediate-access and non-returnable nature of digital products, purchases are considered final and non-refundable after the product has been approved, assigned, activated, delivered or made accessible through the customer’s account or the InTrainSim Windows App.

A product is considered delivered when access is made available to the customer. Delivery does not depend on whether the customer subsequently downloads, installs, activates or uses the product.

Platform order, assignment, access, activation and download records may be used to confirm digital delivery.

2. Customer Responsibility Before Purchase

Customers must review the complete product description and requirements before completing a purchase.

Before purchasing, customers are responsible for confirming:

  • They are purchasing the intended product
  • The product is compatible with their simulator and Windows system
  • They own and have correctly installed Train Simulator Classic and every required third-party or InTrainSim dependency listed on the product page
  • All required routes, locomotives, assets and dependencies are available
  • Their hardware meets the disclosed requirements
  • They understand the product’s features, development status and limitations
  • They can install and operate third-party simulation add-ons

Failure to review the description, requirements, dependencies, screenshots, documentation or disclosed limitations does not create refund eligibility.

3. Product Format

A purchase provides access only to the compiled, packaged or application-delivered version of the applicable product.

Unless expressly stated otherwise, purchases do not include:

  • Source code or source files
  • Raw or editable project files
  • Unpacked development assets
  • Alternative ZIP or standalone packages
  • Development or production materials

A refund will not be provided because a customer expected any file or delivery format that was not included in the product description.

4. Order Processing

Orders are normally approved and made accessible within approximately 15–30 minutes after successful payment confirmation.

In exceptional circumstances, payment verification, security checks, maintenance or technical issues may extend processing time up to 24 hours.

5. Cancellation Before Delivery

A customer may request cancellation only while an order remains pending and before the product has been approved, assigned, activated or delivered.

Cancellation is unavailable once digital fulfilment or product access has started. Submitting a cancellation request does not guarantee that processing can be stopped.

6. Limited Refund Eligibility

A refund review will generally be considered only when:

  • A duplicate payment was successfully charged for the same order
  • Payment was charged, but the corresponding order was rejected or cancelled
  • The purchased product was not delivered within 72 hours after successful payment confirmation, excluding declared public holidays and bank holidays applicable in India, and TechAnagha LLP is unable to provide or restore the purchased access
  • A refund or remedy is mandatory under applicable law

Where the wrong product is assigned because of a verified platform error, TechAnagha LLP may correct the assignment or provide the intended product instead of issuing a refund.

Every request will be assessed using payment records, order status, access records, product information and available technical evidence.

7. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind
  • Accidental purchases reported after digital delivery
  • Purchasing the wrong product
  • Failure to read the product description or requirements
  • Missing required dependencies, including Train Simulator Classic, third-party routes, locomotives, coaches, assets, software, or other required InTrainSim products clearly disclosed on the product page
  • Unsupported hardware, Windows version or simulator version
  • Lack of installation knowledge or technical experience
  • Failure to follow installation instructions or support guidance
  • Internet, device, operating-system or unrelated third-party software problems
  • Modified, corrupted or unsupported game installations
  • Conflicts caused by unofficial modifications or third-party add-ons
  • Personal dissatisfaction with appearance, sounds, features or gameplay
  • A product that materially matches its published description
  • Beta or development-stage limitations disclosed before purchase
  • Temporary maintenance, server downtime or service interruptions
  • Future compatibility changes caused by third-party software updates
  • Account suspension, restriction or enforcement under platform policies
  • Products already approved, assigned, activated, delivered or accessible
  • Failure to download or use a product after access was provided

8. Technical Support Before Refund Review

A technical problem does not automatically qualify for a refund.

TechAnagha LLP will make reasonable efforts to provide installation, activation or troubleshooting assistance. A customer requesting technical review must reasonably cooperate with support and provide the requested non-sensitive diagnostic information.

Available remedies may include:

  • Installation or troubleshooting guidance
  • Restoration of product or account access
  • A repaired or updated product where applicable
  • Correction of a verified delivery error

Refusal to perform reasonable troubleshooting or provide sufficient information may prevent verification of the reported issue.

Customers must never provide passwords, OTPs, complete payment-card details or other authentication secrets.

9. Refund Request Procedure

Refund or cancellation requests must be submitted through the official support channel without unreasonable delay.

The request must include:

  • Order number
  • Registered email address
  • Product name
  • Payment reference, where applicable
  • Reason for the request
  • Supporting evidence where reasonably required

Support Email: support@intrainsim.com

Submission of a request does not guarantee approval.

10. Approved Refund Processing

If a refund is approved, it will normally be initiated to the original payment method within 5–7 business days.

The customer’s bank or payment provider may require additional time to reflect the amount. External processing times are outside the direct control of TechAnagha LLP.

Access, licenses and ownership entitlements associated with a refunded, reversed or cancelled order will be withdrawn.

11. Payment Disputes and Chargebacks

Customers should contact support first regarding duplicate, unauthorized or disputed transactions so that the matter can be reviewed promptly.

Legitimate payment disputes will be reviewed fairly. Deliberately false claims, abusive disputes or attempts to retain product access after receiving a payment reversal may be investigated under the Terms, EULA and Fraud, Abuse & Enforcement Policy.

Product access associated with a reversed or charged-back payment may be suspended or removed while the payment dispute is being resolved.

12. AA Rail Sim Purchases

AA Rail Sim is owned and operated by TechAnagha LLP and uses the unified InTrainSim account and digital-delivery infrastructure.

AA Rail Sim purchases, product access and refund requests are governed by this Policy.

13. Consumer Rights

Nothing in this Policy excludes or limits any consumer right or remedy that cannot legally be excluded. Where applicable law mandates a refund, replacement or other remedy, TechAnagha LLP will comply with that requirement.

14. Related Policies

This Policy should be read together with our:

  • Terms & Conditions
  • End-User License Agreement
  • Digital Delivery & Shipping Policy
  • Privacy Policy
  • Fraud, Abuse & Enforcement Policy

15. Policy Updates

TechAnagha LLP may update this Policy to reflect changes in products, payment methods, operational requirements or applicable law.

Updated versions become effective from the published effective date. Updates will not remove any non-excludable legal rights.

16. Legal Entity

Owner and Operator: TechAnagha LLP

Official Website: InTrainSim.com

Business Activity: Development, publication, marketplace distribution and electronic delivery of downloadable software, 3D simulation content and PC railway simulation add-ons.

LAST UPDATED: 18 JUL 2026 (UTC)
Choose your ITS experience

Pure ITS Mode & Standard Mode

The complete ITS experience Pure ITS Mode unlocks advanced features created especially for ITS routes and rolling stock. Launch Train Simulator Classic from the ITS App to enable the full experience.

More than a standard add-on

The Pure ITS badge identifies products enhanced through direct ITS App integration. This allows us to deliver functionality beyond a conventional Train Simulator Classic add-on.

⚡
Dynamic operations

Dynamic pantographs and operational behaviour designed to respond to supported routes.

🚆
Enhanced coaches

Special functionality for LHB, Humsafar, Duronto, Tejas Sleeper, Chair Car and more. Selected features are revealed at product release.

🛤️
Route intelligence

Kavach, ITS special freight operations, route-aware effects and other route-specific systems where supported.

It is simple

1 Open the ITS App 2 Start the game from the ITS App 3 Play

Built for an expanding route network

All 18 upcoming ITS routes are being designed around Pure ITS Mode. The programme includes Mumbai-Pune, Mumbai-Surat, Surat-Ahmedabad, Howrah, the ECoR-SER route, Northern Railway Ambala Cantt Jn.-Moradabad Jn., and Mhow-Indore-Ujjain-Bhopal via Maksi, with many more experiences planned.

Explore upcoming ITS routes →

Also compatible with these supported non-ITS routes

  • SCR Route by ISW
  • WRv1 ITS Version
  • CRv1 - HR Signals Version
  • CRv2 (Green Corridor) - HR Signals Version
  • WCRv1 - HR Signals Version
  • WCRv2 - HR Signals Version
  • Rising Rajasthan Route - HR Signals Version

Good to know before you choose

Pure ITS features are enabled only when the game is launched from the ITS App. Launching directly or through a third-party launcher starts the game without Pure ITS integration.

Products or routes that require another developer's own launcher may not operate alongside Pure ITS content. Please consider this if another launcher is essential to your setup.

App-based launching is a permanent part of the Pure ITS platform because it enables these enhanced systems. ITS may occasionally provide complimentary add-on editions at its discretion. Free versions of add-ons and included scenarios are not guaranteed. Purchase decisions should be based on the content listed with the product.