Fraud, Abuse & Enforcement Policy

InTrainSim & AA Rail Sim

This Policy forms part of the legal framework of TechAnagha LLP, the owner and operator of InTrainSim.com, AARailSim.com, the InTrainSim Windows App, and related accounts, APIs, products and services.

InTrainSim.com is the official domain of the platform previously available as IndianTrainSim.com. AA Rail Sim uses the unified InTrainSim account and licensing infrastructure where applicable.

This Policy should be read with the Terms & Conditions, End-User License Agreement (EULA), Privacy Policy, Refund & Cancellation Policy, Creator Agreement where applicable, and other policies expressly applying to a product or service.

1. Purpose and Scope

This Policy describes prohibited conduct, the measures TechAnagha LLP may use to protect its customers, creators, systems and Licensed Content, and the enforcement actions that may follow a suspected or confirmed violation.

This Policy applies to:

• Customers, users, creators, sellers and account holders
• InTrainSim and AA Rail Sim accounts and services
• Products, licenses, downloads, updates and digital content
• Devices and systems used to access or interact with the platform

2. Prohibited Conduct

Prohibited conduct includes, without limitation:

• Using pirated, cracked, unlawfully modified or unauthorized software
• Tampering with licenses or bypassing activation, validation, device-binding or security controls
• Reverse engineering, decompiling or extracting protected content except where applicable law expressly permits it
• Redistributing, reselling, sublicensing or sharing products, files, accounts or licenses without authorization
• Using another person’s account, payment method or identity without authority
• Submitting knowingly false payment, delivery, refund, ownership or support claims
• Misusing refunds, payment disputes or chargebacks, including falsely claiming that an authorized transaction was unauthorized
• Using scripts, automation, loaders, patches or other methods to evade platform limits or enforcement
• Attempting to obtain unauthorized access to accounts, systems, data or Licensed Content
• Uploading malicious files, malware or content intended to harm users or platform systems
• Harassing, threatening, impersonating or deliberately deceiving customers, creators or support personnel
• Making false ownership claims or publishing stolen, infringing or materially misleading creator content
• Using a personal license for an unauthorized commercial, institutional, training-centre or public-simulator installation

A contractual or platform-policy violation may result in enforcement under this Policy even where the conduct does not constitute criminal fraud under applicable law.

3. Scenario and Licensed-Content Misuse

Official InTrainSim or AA Rail Sim scenarios, scenario files, configurations, assets and related materials form part of the Licensed Content. Unless prior written permission has been granted by TechAnagha LLP or the applicable rights holder, users must not:

• Modify an official scenario for redistribution or public release
• Remove, replace or substitute required InTrainSim or AA Rail Sim add-ons, locomotives, rolling stock, routes, assets or dependencies with third-party content for redistribution
• Add third-party products or dependencies to an official scenario and distribute the modified version
• Upload, publish, sell or share an official or modified scenario through any website, marketplace, forum, workshop, file-sharing service or social-media platform
• Publicly demonstrate, stream or showcase an unauthorized modified scenario on YouTube or any other public channel
• Extract, copy, reproduce or include protected Licensed Content in another package or download
• Claim ownership of, or falsely present as official, any protected or modified scenario

Modifications made solely for private, personal and non-commercial use may be permitted where they do not bypass licensing or security controls. Such modifications and modified files must not be shared, uploaded, published, sold, distributed, publicly demonstrated, streamed or showcased.

This restriction does not prohibit gameplay videos featuring unmodified Licensed Content where such use is permitted by the EULA.

4. Detection and Review

TechAnagha LLP may use proportionate automated and manual measures to validate licenses, protect accounts, detect abuse and investigate potential violations. A review may consider relevant account activity, payment information, device or technical indicators, support records and other reasonably reliable evidence.

A single shared or changing technical identifier will not necessarily establish a violation by itself. Available information will be considered in context where reasonably practicable.

TechAnagha LLP is not required to disclose security controls, detection thresholds, internal risk models or information whose disclosure could compromise security, privacy, an investigation or the rights of another person, except where disclosure is required by applicable law.

5. Protective and Enforcement Measures

Where TechAnagha LLP has reasonable grounds to suspect or determine a violation, it may take measures reasonably considered necessary to protect users, creators, payment systems, Licensed Content or platform security. Depending on the nature, severity and risk of the conduct, measures may include:

• Requesting additional account, payment, ownership or license verification
• Temporarily restricting activation, downloads, updates, purchases or account access during review
• Resetting sessions, credentials or device associations
• Removing or disabling unauthorized content, listings or uploads
• Suspending or terminating user or creator accounts
• Revoking affected licenses or product access where permitted by the applicable agreement and law
• Restricting devices or related accounts reasonably connected to confirmed abuse or ban evasion
• Suspending creator payouts while a legitimate ownership, fraud, refund or chargeback investigation is pending
• Withholding or adjusting amounts where authorized by the Creator Agreement, payment rules or applicable law
• Rejecting claims that are ineligible under the applicable Refund & Cancellation Policy
• Reporting unlawful activity or responding to lawful requests from payment providers or competent authorities

Advance notice may not be provided where immediate action is reasonably necessary to prevent harm, protect evidence, secure an account or system, comply with law or reduce a material risk. Notice may be provided afterward where appropriate and lawful.

Enforcement may occur without a refund where the applicable agreement permits it. Nothing in this Policy excludes a refund, remedy or other right that cannot legally be excluded under applicable law.

6. Account Association and Ban Evasion

Creating or using another account to evade a valid restriction is prohibited. TechAnagha LLP may investigate and take proportionate action against accounts that are reasonably linked to confirmed abuse through multiple relevant indicators.

Mere use of a shared household, network or device does not automatically establish that every related person committed a violation.

7. Payment Disputes and Chargebacks

Customers retain any lawful right to contact their payment provider or seek an available statutory remedy. However, knowingly false disputes, duplicate recovery, fabricated non-delivery claims or attempts to retain both the payment and product access may constitute abuse.

When a payment is reversed, disputed or charged back, TechAnagha LLP may temporarily restrict the associated order, license or account while the matter is investigated. Product access may be revoked where the payment is finally reversed and no valid payment remains, subject to applicable law.

8. Creator Enforcement

Creators must have the rights necessary to publish their content and must accurately describe products, requirements and ownership. Creator enforcement may include listing removal, suspension of selling privileges, investigation of affected sales, payout holds, account termination and other measures authorized by the Creator Agreement or applicable law.

Payout holds or adjustments will be limited to amounts reasonably connected with the relevant investigation, claims, reversals, contractual obligations or legal requirements where reasonably practicable.

9. Appeals and Error Correction

An affected user or creator may submit an appeal through the official support channel. The appeal should identify the account, enforcement decision and relevant supporting information. Repeated identical submissions may be closed without further response.

TechAnagha LLP may uphold, modify or reverse an enforcement action after review. Internal appeal completion does not restrict any non-waivable legal or statutory remedy.

Support Email: support@intrainsim.com

10. Data Processing and Retention

Information used for fraud prevention, security and enforcement will be handled in accordance with the Privacy Policy and applicable data-protection law. TechAnagha LLP may retain relevant account, transaction, license, security, support and enforcement records for as long as reasonably necessary to:

• Investigate and prevent repeated abuse or unauthorized access
• Enforce valid restrictions and protect platform security
• Manage payments, refunds, disputes and chargebacks
• Establish, exercise or defend legal claims
• Comply with accounting, tax, regulatory or other legal obligations

Data will be deleted, anonymized or restricted when it is no longer reasonably required, subject to applicable legal and operational retention obligations. Third-party providers process information under their own applicable terms and privacy practices.

11. Cooperation and Disclosure

TechAnagha LLP may preserve or disclose limited relevant information to payment processors, banks, professional advisers, service providers, regulators, courts or law-enforcement authorities where authorized or required by law, necessary to respond to a valid request, or reasonably necessary to protect legal rights and platform security.

12. No Waiver

A delay or failure to enforce a provision does not waive the right to enforce it later. Different cases may receive different outcomes based on their facts, evidence, risk, contractual terms and applicable law.

13. Policy Updates

TechAnagha LLP may update this Policy to reflect changes in services, security risks, business practices or legal requirements. Material updates will be published through the official website or platform and will take effect from the stated effective date.

Continued use after the effective date constitutes acceptance where permitted by law. Changes will not retroactively remove rights that cannot legally be waived.

14. Relationship with Other Terms

Mandatory applicable law prevails over this Policy. For a matter governed by a specific product license, Creator Agreement or transaction term, that specific provision will apply to the extent of any direct conflict. The Privacy Policy governs the processing of personal data.

15. Severability

If any provision is held invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.

16. Governing Law and Jurisdiction

This Policy is governed by the laws of India, without limiting any mandatory rights available under applicable law.

Except where applicable law requires a different forum or grants a non-waivable right to approach another competent authority, all disputes, claims and proceedings arising from or relating to this Policy or the covered platforms shall be subject exclusively to the competent courts in Ahmedabad, Gujarat, India.

This clause does not restrict any mandatory right of a consumer to approach another competent consumer commission, court or statutory authority under applicable law.

17. Legal Entity

Owner and Operator: TechAnagha LLP

Official Website: InTrainSim.com

Platforms Covered: InTrainSim.com, AARailSim.com, the InTrainSim Windows App, related APIs, accounts, products, downloads and services.